Terms & Conditions

Effective Date: 29 September 2026

1. Agreement to these terms

These terms apply to your use of zootric.com and of the Zootric platform.

  • If you are simply visiting the website, sections 1, 3, 11, 12, 13, 14, 15 and 16 apply to you.
  • If you are a client (a business that has engaged Zootric to deliver services, or that has connected a social account to the Zootric platform), all of these terms apply.

By using the website or the platform you agree to these terms and confirm you will comply with the laws that apply to you.

Where you have signed a separate service agreement, statement of work or proposal with Zootric, that document governs the commercial relationship, and these terms fill in anything it does not cover. If the two conflict, the signed agreement wins.

2. What Zootric provides

Zootric is a platform where businesses get creative and technical work done. Our services include producing marketing and social media content for clients, scheduling it, and publishing it to the client's own social media accounts on the client's instruction.

Publishing works like this: our team drafts content, the client reviews and approves it in the Zootric platform, and at the scheduled time it is published to the account the client connected. Nothing is published that the client has not approved.

3. Website content and intellectual property

The text, design, graphics, code and other material on zootric.com are owned by Zootric or its licensors and are protected by intellectual property law. You may view the site and share links to it. You may not copy, reproduce, republish or redistribute material from the site for your own commercial purposes without our written permission.

Deliverables produced for clients are a separate matter. Work we produce for a client under a service agreement (creative, copy, designs, campaign assets) is licensed or assigned to that client on the terms of that agreement, for the client's commercial use. Nothing in this section limits a client's rights in the work they have paid for.

4. Connecting your social accounts: your authorisation

When you connect a social media account to the Zootric platform, you authorise Zootric to access that account and to publish content to it on your behalf, using the permissions you grant during the platform's own authorisation flow.

You confirm that:

  • you own the account, or you are authorised by its owner to connect it and to authorise publishing to it;
  • the individual completing the authorisation has the authority to grant it on behalf of the business;
  • connecting the account does not breach any agreement you have with anyone else.

This authorisation is limited. It covers only the accounts you have explicitly connected, and only the permissions you granted. It does not extend to any other account you control. You can withdraw it at any time (see section 9).

Zootric never asks for, receives or stores your password for any social platform. Connection happens through the platform's own authorisation flow.

5. Platform rules apply to you too

Content published through Zootric ends up on third-party platforms, and those platforms' rules apply to it. Your use of the Zootric platform is therefore also subject to:

You must not use the Zootric platform to publish anything those platforms prohibit, to circumvent their rules or rate limits, or to publish to an account you are not entitled to act for.

If a platform restricts, suspends or removes your account or your content, that is a decision of that platform. Zootric will help you understand and respond to it where we can, but we do not control it and are not liable for it.

6. Content: ownership and responsibility

You own your content. Content published to your accounts is yours. Where we produce it for you, ownership and licensing are governed by your service agreement. Once a post is live on your account it belongs to you, not to us.

You are responsible for what is published. You approve each post before it goes out. Once you approve it, you are responsible for it, including that it is accurate, that it complies with advertising, consumer, financial and any other law that applies to your business, and that it carries any disclosure a regulator requires.

You warrant you hold the rights to any material you supply to us for publication: images, video, music, logos, testimonials, and any third party's name or likeness.

We can decline to publish. Zootric may refuse to publish, or may remove, content we reasonably believe is unlawful, breaches a platform's rules, or puts our own platform access at risk. We will tell you why.

7. Approval, scheduling and publishing

Nothing is published to your accounts without your prior approval of that specific post in the Zootric platform.

Publishing depends on third-party APIs, and those are not always available or predictable. Publishing may be delayed, rejected or fail because of platform rate limits, platform outages, expired or revoked authorisations, content rules applied by the platform, or account restrictions imposed on you by the platform. We will surface these failures to you, and retry where retrying is appropriate, but we cannot guarantee that a given post publishes at a given moment.

Where a platform requires you to complete a step yourself before we can publish (for example Facebook's Page Publishing Authorization), publishing to that account will not work until you complete it. We will tell you when this happens.

8. Platform changes and availability

Social media platforms change their APIs, permissions, rate limits and policies at their own discretion and often at short notice, and can withdraw access entirely. A change of this kind may reduce or remove functionality in the Zootric platform through no fault of ours.

Zootric is not liable for loss or damage arising from a third-party platform changing, restricting, suspending or withdrawing its API, its permissions, or your access to it. Where such a change affects a service we deliver to you, we will tell you, and we will work with you in good faith on an alternative.

The Zootric platform is provided on a reasonable-efforts basis. We do not guarantee uninterrupted availability.

9. Suspension, termination, and what happens to your data

You can disconnect at any time. Ask us to disconnect an account, or revoke Zootric's access from the platform's own settings (Facebook Business Integrations, Instagram or Threads Apps and Websites, LinkedIn Permitted services, Google third-party apps). Either route stops publishing immediately.

Ending the engagement. Either party may end the engagement with 30 days' written notice. Work completed up to the end of the notice period is paid for.

Suspension. Zootric may suspend the service if fees are overdue, or if the way the service is being used breaches section 5 or section 6 and puts our platform access at risk. We will tell you before we do, unless we cannot.

What happens to your data on disconnection or termination:

  • the stored access token and refresh token for the affected account are erased from our database immediately, and where the platform offers an endpoint for it we also tell the platform to invalidate the grant;
  • all scheduled and queued publishing to that account stops at once;
  • posts already published stay live on your account. They are yours, and once you have revoked our access we can no longer remove them for you;
  • remaining records are deleted in line with our Privacy Policy and the process at zootric.com/data-deletion.

10. Fees

Zootric's services are commercial, paid services. Fees, invoicing and payment terms are set out in your service agreement or proposal. Nothing on the website is an offer of free service, and nothing in these terms restricts clients to non-commercial use of what they have paid for.

11. Disclaimer

The zootric.com website and its material are provided "as is". To the extent the law allows, we make no warranty that the website will be error-free or uninterrupted, and we make no warranty about the availability, behaviour or continued existence of any third-party platform we integrate with.

This section does not limit or exclude any obligation Zootric owes a client under a signed service agreement, and does not exclude any liability that cannot be excluded by law.

12. Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, or loss of goodwill.

Zootric's total liability arising out of or in connection with the services is limited to the total fees you paid to Zootric in the 12 months before the claim.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

13. Privacy and your data

How we collect, use, store and delete your information (including access tokens and social account data) is set out in our Privacy Policy.

Instructions for deleting your data are at zootric.com/data-deletion.

14. Changes to these terms

We may update these terms as our services change. The effective date at the top of this page always reflects the current version. Where a change materially affects a client, we will tell that client directly.

15. Governing law

These terms, and any dispute arising out of them or out of the services, are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. The state and federal courts located in Wyoming have exclusive jurisdiction.

16. Contact

Questions about these terms: hello@zootric.com

Zootric LLC, a limited liability company registered in Wyoming, United States. 30 N Gould St, Ste R, Sheridan, WY 82801, USA.

17. Originals (one-of-one websites)

An Original is a finished website design, custom-coded by Zootric in React and Next.js, that we sell to one buyer only. It is not a template.

  • Sold once: Each Original is sold to one buyer. When your payment clears it is removed from sale, and it will not be sold, licensed or given to anyone else.
  • Ownership: On full payment you own the design and the source code delivered to you. Demo images and placeholder content are replaced with yours during your 7 days.
  • 7 days of edits: Within 7 days of your kickoff call we apply your branding and assets (logo, colours, typefaces, copy and images) and make minor design and development tweaks to the existing pages.
  • Major changes: New pages, new features, integrations and major redesigns are not included. We quote them separately and start only after you approve the quote in writing.
  • Refunds: You can cancel for a full refund, less the card processing fee, within 48 hours of payment as long as your kickoff call hasn't started. Once work has started, the payment is non-refundable. See our Refund Policy.