Refund Policy

1. Context of Services

Zootric provides custom digital infrastructure, software development, and specialized marketing services. Due to the custom nature of our labor and deliverables, refunds are handled on a strict case-by-case basis.

2. Eligibility for Refunds

Refunds are generally only considered within the initial discovery phase before extensive development or creative execution has commenced. Once core production has begun, payments cover labor and are strictly non-refundable.

3. Process for Dispute Resolution

If you are unsatisfied with our services at any stage, please contact your project manager immediately so we can pivot resources to address your concerns.

4. Originals (one-of-one websites)

An Original is a finished website design bought outright from our store. It is paid for in full at checkout, and it is withdrawn from sale the moment your payment clears, so no one else can buy it.

• Before your kickoff call: if you cancel within 48 hours of payment and before your kickoff call has taken place, we refund you in full, less the card processing fee, and the design goes back on sale.
• After your kickoff call: once the kickoff call has taken place, rebranding work has started on a design reserved for you, and the payment is non-refundable.
• If we can't deliver: if we cannot hand over your rebranded site within the agreed working days for reasons on our side, and we can't agree a new date with you, we refund you in full.
• If a design was already sold: in the rare case a design is paid for after it has already been sold to someone else, we refund you in full straight away.
• Extra work: new pages, features, integrations or other work outside the rebrand are quoted separately, and refunds for that work follow the terms of its quote.

To cancel or ask about a refund, reply to your order confirmation email or write to hello@zootric.com. We reply within 24 hours.